Assistent to troubleshoot e-mail synchronization
Unfortunately, we can not solve the current problem without your help and therefore ask for support.
At any time you MUST have a working Internet connection, either via WiFi or via a mobile data network!
To resolve the problem, the company e-mail address and company password must be known. If you do not know this, please contact the IT Helpdesk (tel: +43 6232 5011 1144)
Auf der Suche nach der Deutschen Version? Klick hier.
Troubleshooting
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Start your "Comp Portal" app.
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If necessary sign in with your BWT e-mail address...
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... and your BWT user account password.
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In the app overview, select your mobile device that you are currently using.
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Select "Remove".
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Accept with "Remove".
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After the action is completed, please restart your device.
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Once the device is restarted, please open the "Comp Portal" again.
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If necessary sign in with your BWT e-mail address...
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... and your BWT useraccount password.
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Now the setup assistant will start. Please accept with "Begin".
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Accept with "Continue".
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Accept with "Continue".
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Continue with "Enroll".
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Accept with "Allow".
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Install the profile.
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To accept the installation, insert your device code.
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Accept with "Install".
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Install the Mobile Device Management.
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Trust the "Remote Management".
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Accept with "Done".
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Tap "Open".
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Accept with "Continue".
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Wait for the policies to finish.
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Accept with "Continue".
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Finish with "Done".
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Now the setup of your mobile device is completed and the e-mails, contacts and calendars appear after a few minutes on your device.
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After you have received the first e-mails on your device, go to the start screen and open settings.
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Open calendar.
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Select "Default Calendar".
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Set the standard calendar to the calendar of BWTGROUP email.
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Done!
Your mobile device is now fully operational.
Thanks for your help!